Refund policy

Refunds
All sales are final. We apologize, but we are not able to give refunds. Once an order is placed, your contest entries are automatically and immediately submitted to our sweepstakes company. We cannot tamper with the entries for the Ideal Car Giveaway.

Please note, in the instance where inventory may sell out, be continued, or become unavailable due to damaged stock we do not offer refunds. However, we do offer our customers the option to select a product of equal value instead. If the selected product is of higher value than the original purchase, the customer will be required to pay the difference in price.

General Issues
All issues must be brought to our attention within 15 days. If 15 days have passed since you received your order, unfortunately, we cannot properly investigate what occurred with your order such as missing items.

No Refunds: Different Size or Defective Item Exchanges Only
We only replace or exchange items if they are defective, damaged or you want a different size. This does not include items damaged during shipping. We do not offer exchanges if you do not like the item you ordered.

Our policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately, we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition you received it.

Returns must be mailed by the customer and received by us within 15 days from the date the return is requested.

If you need to exchange it for the same item, send us an email at shop@theidealcollective.com. Once we confirm your exchange as valid, we will email you approval to mail your return.

Return Instructions
To return your product for an approved exchange, after receiving email approval from us you should mail your product to:

The Ideal Collective
20975 Royal Oak Cir
Bend, OR 97701

Customers are responsible for paying for all shipping costs for returning their items and shipping them item back to you. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a return over $75 back, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchange Shipping Costs
Customers are responsible for all shipping costs for exchanges, including exchanges related to errors while ordering such as choosing the wrong size.

Out of Stock
In rare cases, products can go out of stock, be damaged or be discontinued by the manufacturer. In those cases, customers will be emailed for an exchange. If the customer does not reply, they will be awarded a gift card for the amount of purchase.

Chargebacks
Customers who create chargebacks or disputes towards the Ideal Car Giveaway will be disqualified from the current giveaway, banned from future giveaways and blocked from purchasing from The Ideal Collective. Customers will need to pay a $30 chargeback penalty before they will be allowed to purchase or win.

Memberships
We cannot refund Membership recurring charges after they have been billed. The customer must cancel their membership by logging into their account or contacting us prior to being charged. For more information on canceling your membership read our instructions here.

Coupon codes
We cannot add coupon codes after purchase.

  • Discount codes must be applied at time of checkout by pressing "Apply" to see the order total update
  • We cannot adjust prices after the order has been submitted
  • Only one code can be used on a purchase
  • Coupon codes cannot be applied to previous purchases

 

SHIPPING

We are not responsible for incorrect addresses
Please make sure your address is correct. If an order is returned due to invalid address the customer is responsible for shipping costs unless it is a carrier error.

Items that are "Returned to sender" or refused
The customer can pay to redeliver the order to a valid address. Or, the item will be restocked and once the customer contacts us they will be issued store credit in the form of a gift card minus the initial shipping charge.

An order may be "returned to sender" for one of the following reasons:

  • An address is invalid or there is missing information
  • The carrier is unable to deliver your package
  • The order is refused by the customer at the time of delivery

We ship primarily using USPS and reserve UPS for packages that cannot be delivered by USPS. If your address needs UPS service please contact us prior to ordering or directly after ordering at shop@theidealcollective.com.

We are not responsible for missing, damaged or stolen packages
We rely on the tracking information provided by USPS, UPS, and DHL. If your package is reported delivered we cannot replace your package. If you are having issues with your delivery please contact your local post office, UPS or DHL office. For USPS issues you can use this form https://emailus.usps.com/s/.